Solution Policy

Measures for Protection and Confidentiality of Complainants
‍To protect the rights of complainants and informants acting in good faith, https://www.msimes.com will conceal the name, address, or any information that could identify the complainant or informant. We will keep the information of the complainant and informant confidential, limiting access only to those responsible for conducting the investigation of the complaint.

Furthermore, those who receive information from performing duties related to the complaint are obligated to keep the information, complaint, and supporting documents of the complainant and informant confidential. They must not disclose information to other unrelated persons, except as disclosure is required by law.

Action Taken Upon Receiving a Complaint
‍ https://www.msimes.com will immediately consider the received complaint and notify the relevant department to investigate the facts regarding the complaint and take appropriate corrective action. https://www.msimes.com will monitor the progress periodically, and the relevant department will inform the complainant of the results of the operation within a reasonable timeframe, free of charge.

Complaint Channels
‍Complainants must specify the details of the complaint, along with their name, address, and contact telephone number, and submit it to https://www.msimes.com through 3 channels:
Channel 1: Postal mail to 1399/45-46 Moo 6, Thepharak Road, Thepharak Subdistrict, Mueang Samut Prakan District, Samut Prakan Province 10270
Channel 2: Contact through https://www.msimes.com or by phone at 02-385-0067
Channel 3: Contact via email at [email protected]

External Dispute Resolution Channels
‍If the customer is not satisfied with the dispute resolution process by the operator, the customer can use external channels to resolve the dispute by contacting:
Department of Business Development563 Nonthaburi Road, Bang Krasor Subdistrict, Mueang District, Nonthaburi Province 11000
Tel. 0-2547-5960 Fax. 0-2547-5973 (Electronic Commerce Division)
Email: [email protected]